Shipping & Delivery Policy | jinrayshop.com

Effective Date: June 04, 2026

Applicable to: All customers purchasing from jinrayshop.com

Business Operator: Jinray Shop

Customer Support Email: [email protected]

1. Introduction

This Shipping & Delivery Policy explains how jinrayshop.com ("we", "us", "our") processes and delivers orders placed on our website. We are committed to providing reliable and transparent shipping services for all customers, ensuring that your restwear and activewear products reach you in perfect condition and within reasonable timeframes.

2. Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking information once your order has been dispatched.

3. Shipping Methods & Delivery Timeframes

We partner with reputable carriers to offer competitive shipping options. Delivery times are estimates and calculated from the dispatch date, not the order date.

4. Shipping Destinations & Coverage

We currently ship worldwide to most countries across North America, Europe, Asia, Australia, and select regions in South America and Middle East. If your location is not supported at checkout, please contact our support team for assistance.

• North America: United States, Canada, Mexico
• Europe: All EU member states, United Kingdom, Switzerland, Norway
• Asia Pacific: Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, Philippines
• Other Regions: UAE, Saudi Arabia, Israel, South Africa (selected areas)

5. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method, destination, and total order weight. We offer free standard shipping on orders above a certain threshold (automatically applied at checkout where available). Promotional free shipping codes may also be distributed via email newsletter.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking portal. Please allow up to 48 hours for tracking information to become available after dispatch. You can also track your order status by logging into your account on our website.

7. Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or brokerage fees imposed by their local government. These charges are not included in our product prices or shipping fees, as they vary by country. We are required by law to declare the full value of the shipment on customs forms. Please contact your local customs office for detailed information before placing an order.

8. Lost, Damaged or Delayed Shipments

We take great care in packaging your order to prevent damage during transit. However, if your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged box and product. For lost packages, we will initiate a carrier investigation. Please note the following timelines:

• Domestic / Regional shipments: Lost claim can be filed after 15 business days from dispatch without tracking updates.
• International shipments: Lost claim can be filed after 25 business days from dispatch without tracking updates.
• Refunds or replacements for lost packages are issued after the carrier concludes the investigation.

9. Incorrect or Incomplete Address

Please double-check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect or outdated address provided by the customer. If you realize an address error after placing the order, contact us immediately. Address changes can only be made before the order enters the shipping processing stage. Reshipping fees may apply for returned packages due to incorrect address.

10. Failed Delivery Attempts & Unclaimed Packages

If a delivery attempt fails because no one was available to receive the package, the carrier may leave a notice or attempt redelivery. After multiple failed attempts, the package may be returned to our facility. Unclaimed packages held at local post offices beyond the storage period will also be returned to us. Returned packages are subject to a restocking fee (20% of order value) and additional reshipping fees if you wish to have the order resent.

11. Split Shipments

If your order contains multiple items, we may split the shipment into separate packages to ensure faster delivery of available products. You will receive individual tracking numbers for each package. There is no additional cost for split shipments.

12. Policy Updates

We reserve the right to update this Shipping & Delivery Policy to reflect operational changes, carrier partner adjustments, or regulatory requirements. The latest version will always be available on our website with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the revised terms.